Claims Process |
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1 When an item bounces the store is contacted by fax and or e-mail (retrieval request) and
asked to fax requested documents to GCS. There is a 3 day time limit to send in the
requested documents in order for a claim to keep its guaranteed status provided all other requirements are met.
The store will receive a confirmation fax/e-mail from GCS that we received what was sent. In that will be further instructions as applicable to the situation. If the store does not respond to the retrieval fax the first time we send another within 3 days. If after 10 days there is no response GCS will assume the customer paid the store directly. If the store responds to the initial retrieval request within the time given and all elements of the guaranteed claim are properly done, the store will receive payment via one of two options. If the item has not been charged back yet it will remain as not charged back. If it has been charged back the store will receive payment on or about the 10th or 25th of the month following receipt of the claim. |
Retrieval Request Guarantee Requirements |
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1. Conversion & ARC items to be faxed/delivered to GCS when requested: A copy of a properly done check/bankform/authslip within 3 days of request, A copy of the complete & correct customer ARC agreement for ARC, Item is not in dispute with customer, ARC return rate is under 10%. If on converison is under 5%, Customer received what they paid for without a return. For ARC, proof of income as required for the sale along with the invoice. |
| 2. Payroll items to be faxed/delivered to GCS when requested:
The ORIGINAL check within 15 days of the date of the check, EMPLOYER name, address, and phone on check. Check is a company check. Employee is not an illegal, Check has employee name, phone, license on it. Item not in dispute with customer. |
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3.Guarantee/Verify items to be faxed/delivered to GCS when requested:
ORIGINAL check within 10 days of the bounce date of check, Check has customer's name, address, and phone on it, Check is NOT a company check, Item is not in dispute with customer. Customer received what they paid for without a return. |
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